How To - Perform a clean uninstall of Google Talk

Article Number: KB-05109

Summary

This article applies to the following:

• BlackBerry® Device Software 4.0 and later
• BlackBerry wireless devices with a color screen and at least 16 MB of memory
• Google Talk™ for BlackBerry devices

Details

This procedure removes all traces of Google Talk application from the from the BlackBerry device. The procedure consists of the following three tasks:

1. Delete the three service books associated with Google Talk.
2. Delete the two modules associated with Google Talk.
3. Register the device on the wireless network.

To delete the service books for Google Talk

Complete the following steps:

1. On the Home screen, click Options. Note: Depending on the theme running on your device, you may need to click Settings, then Options.
2. If you are running BlackBerry Device Software 4.1 or later, click Advanced Options, then Service Book. If you are running BlackBerry Device Software 4.0 or earlier, click Service Book.
3. Click the Key Negotiation [KEYNEGO] service key and select Delete.
4. Click the BBFS1 [BBIMCONFIG] service key and select Delete.
5. Click the BBFS1 [BBIM] service key and select Delete.
6. Click the trackwheel and select Close.

To delete the modules for Google Talk

Complete the following steps:

1. On the Home screen, click Options. Note: Depending on the theme running on your device, you may need to click Settings, then Options.
2. If you are running BlackBerry Device Software 4.1 or later, click Advanced Options, then Applications. If you are running BlackBerry Device Software 4.0 or earlier, click Applications.
3. Click the trackwheel and select Modules.
4. Click net_rim_bb_qm_google and select Delete.
5. When prompted to reset the device, click No.
6. Click net_rim_bb_qm_google_resource_en and select Delete.
7. When prompted to reset the device, click Yes. The device is reset.

Register the device on the wireless network

Once the device has returned to the Home screen, register the device on the wireless network. For instructions, see KB-00510.